COMCAST-SPECTACOR CREATES NEW CUSTOMER SERVICE PHILOSOPHY

How you doin? That’s a simple question, right? There is more to the phrase than you think. How You Doin? is a philosophy that has been adopted by Global Spectrum Facility Management, operators of the John Labatt Centre. All of the employees at the John Labatt Centre will greet their customers with a ‘How You Doin?’ and a smile.

WHO does ‘How You Doin?’ affect

• All of the John Labatt Centre’s customers
• Global Spectrum Facility Management staff at the John Labatt Centre

WHAT does ‘How You Doin?’ include

• Treating customers the way that they want to be treated
• Going above and beyond our customers’ expectations
• Allowing our customers to get the most out of their experience

WHERE does ‘How You Doin?’ take place

• Where ever employees and customers come in contact
• On the telephone
• At the box office
• In the concourse
• While the customer is finding their seat

WHY does ‘How You Doin?’ happen

• Lets customers know that we are glad that they have come to visit
• Allows employees to make a lasting impression on the customers of the John Labatt Centre
• Ensures that customers have an enjoyable experience

Reward Program

In order to encourage all employees at the John Labatt Centre to be models of this new philosophy, Global Spectrum Facility Management offers prizes to those who go above and beyond.

Has an employee impressed you? You are able to nominate an employee who really demonstrates the new customer service philosophy. Pick up a nomination card at the OMAC Mortgages Guest Services Desk located at Gate #1 and present the card to the employee who ‘wooed’ you while you visited the John Labatt Centre.

Click Here To See Our Staff Winners of the How You Doin Program